BUYER FAQs


Question

Response

Do I need an account to shop on CULTURE HUB?

No, you do not need to have an account to shop with us. 

 

How do I pay for an order?

There are various ways to pay for an order. These include:  MPESA, Debit Card, Credit card, PayPal.

 

How do I place an order?

Follow these easy steps to place an order;

  1. Select the products/items you want to purchase
  2. Add to cart
  3. Go to view cart and Check out

 

How do I track my order?

You will get an email and SMS notification once your order is confirmed.

You will also receive an email update every step of the way till the order gets to you.

 

How can I return my order?

For refund and return policies view here 

After how long should I expect my order

At CULTURE HUB we aim to dispatch all orders as quickly as possible. All orders you purchase should be delivered as follows:

  • Zone 1-Nairobi CBD same day before 12noon
  • Zone 2 Westlands/Starehe/Embakasi East-West-North-South/Langata/Roysambu/Kasarani/Ruaraka/Dagoretti North-South same day before 12 noon
  • Zone 3 - Kiambu/Nakuru/Naivasha/Kajiado/Machakos/Muranga 1-2days
  • Zone 4 - Eldoret/Kisumu/Mombasa/Kwale/Kilifi 2-4 days
  • Zone 5 -Kakamega/Kisii/Nanyuki/Meru/Nyeri 2-4 days
  • International shipping 1-2 weeks

You will receive an order confirmation on your mobile phone with the order number. If you do not receive the order number, then your order has not been confirmed by our system. There will also be a confirmation on the website under "your orders" section.

You will receive a notification when your order has been dispatched. Our delivery rider will also contact you to confirm delivery.

What are the delivery charges?

Shipping charges are calculated at check out and vary depending on location. 

 

Are there any hidden charges if I order from CULTURE HUB?

No. There are no hidden charges when shopping on CULTURE HUB

 

Do you take bulk orders?

Yes we do. We also offer various discounts to our wholesale customers. To buy in bulk, send request to sales@mthoniunchained.com

 

How do I change my delivery address?

To change your delivery address

  • Log In to your CULTURE HUB account
  • Go to account details
  • Edit shipping address
  • Save